Effective Date: 12th November, 2025
1. Introduction
Welcome to 104 Arts & Crafts (“104AnC”, “we”, “our”, “us”) — a platform dedicated to showcasing and selling authentic African arts, crafts, and design products.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://104anc.com (the “Site”) and use our services.
2. Information We Collect
We may collect and process the following types of information:
A. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via our payment partners)
B. Non-Personal Information
- Browser type and version
- IP address and device identifiers
- Pages visited, time spent on the site, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your purchases, delivery, and support requests
Improve our website, products, and customer experience
Send you marketing updates and special offers (only if you have consented)
Comply with legal obligations and prevent fraud
4. How We Share Your Information
We do not sell or rent your personal data.
However, we may share information with:
- Service providers (e.g., payment gateways, delivery partners)
- Analytics tools (e.g., Google Analytics) for site performance improvement
- Regulatory authorities when required by law
All third-party partners are required to keep your information secure and use it only for the purpose we engage them for.
5. Cookies and Tracking Technologies
We use cookies to:
Remember your preferences and shopping cart contents
Analyze site performance and traffic patterns
Provide personalized content and offers
You may disable cookies through your browser settings, but some parts of the site may not function properly without them.
6. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Afterward, we securely delete or anonymize your data.
7. Your Rights
Depending on your location, you have the right to:
Access and request a copy of your personal data
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the Ghana Data Protection Commission or your local data authority
You can exercise these rights by contacting us at +233 50 562 8001 or 104artsandcrafts@gmail.com
8. Data Security
We employ appropriate technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure.
Payments are processed securely using SSL encryption and verified third-party processors.
9. International Transfers
If you access our Site from outside Ghana, note that your data may be transferred to and processed in Ghana. We ensure appropriate safeguards for such transfers in line with applicable laws.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16.
We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it immediately.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date” date. Continued use of the Site indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
📧 104artsandcrafts@gmail.com
🌐 www.104anc.com
📍 Accra, Ghana